Everything your contact department needs.

Klantcontact via álle kanalen

Inbound bellen
Outbound bellen
E-mail
Chat
Contactformulieren
WhatsApp
Social Media

Customer contact where and when you want it

From home
Telesales
Klantenservice
Webcare
Fondsenwerving
Marktonderzoek
Afspraakplanning

Voor ieder bedrijf met klantcontact

MKB
Klantenserviceafdelingen
Call centres
Contact centres
Customer contact centres
Advertisers
External call centres

Personal advice

Our consultants are happy to talk to you and calculate exactly what your ROI is.

Give our sales a call +31 (0)20 719 23 33

The most complete & convenient customer contact software

Steam-connect is the software platform for all your customer contact. As all channels are managed from a single screen, your employees can fully focus on what they do best. The contact with customers!

Would you like to read more about our implementation process? Download the flyer of Steam-connect customer contact software.

Download the flyer

This is customer contact software from Steam-connect:

Convenient & efficient

Steam-connect supports customer contact across all channels, inbound and outbound, in one screen and completely blended as you see fit.

Flexibel & fast

Anything you want, you can do yourself. No technical knowledge is required and our support staff are ready to help.

Clear

Steam-connect provides you with insight into the workload in the customer contact department, the effectiveness of your employees and the results of campaigns.

Never pay too much

With Steam-connect customer contact software, you only pay for what you actually use. Want to know how much your company will pay approximately?Then request a quote.

Complete customer contact software

Our Steam-connect customer contact software offers you a wealth of possibilities. From inbound- and outbound telephony, e-mail, chat, SMS and WhatsApp, to social media such as Twitter and Facebook. You organise all your customer contact in the way that best suits your business. Interested in the costs? At Steam-connect, you only pay for what you use.

Inbound

With Steam-connect, you can organise your incoming telephony not only innovatively, but also as efficiently as possible.

Outbound

Direct sales, appointment scheduling, lead generation or database enrichment, in other words purely outbound? From now on, you can do your telesales or telemarketing campaigns even smarter.

Social Media

Communication via various forms of social media is integrated in Steam-connect. These include Twitter, Facebook Messenger, Whatsapp and Instagram.

Web forms

Handling contact forms in
Steam-connect ensures fast, efficient processing and an optimal customer experience.

Email

Easily receive and reply to e-mail from the same screen as other incoming contacts.

Chat

Would you like to give your customer the option of asking questions quickly via chat? Then do so with Steam-connect call centre software. After all, chat ensures a better customer experience.

SMS

Sending a text message as a reminder of a made appointment comes across as very professional and is extremely efficient. You ensure that there will never be a no-show again!

Monitoring

Steam-connect biedt bijvoorbeeld inzicht in:

How busy is it in the customer contact department?
How effective are your agents?
Which campaign is the most successful?

Links (API)

With a standard Application Programming Interface (API) you can connect other packages to Steam Connect. Examples include linking your CRM or ERP.

Do you want to do well for your customers? Then our software is a must.

Read the experiences of our customers

For call centres…

“We got along well immediately in the first meetings, our request and the offer of Codelogic fitted exactly and in no time it was arranged and installed. With Steam-connect, we can continue to grow.”

Bas Potjes, Roscom promotie

… inhouse call centres…

“The choice for uniformity in external contact centres has many advantages. For example, it has become easier to handle data collected in the sales process more efficiently.”

Collin Philips, Essent België