Everything your contact department needs.

Customer contact across all channels

Inbound telephony
Outbound telephony
E-mail
Chat
Contactformulieren
WhatsApp
Social Media

Customer contact wherever and whenever you want

From home
Telesales
Customer service
Webcare
Fundraising
Market research
Appointment planning

For every business with customer contact

SMB
Customer service departments
Callcentre’s
Contactcentre’s
Customer contact centre’s
Advertisers
Externe callcenters

Personal advice

Our consultants are happy to talk to you and calculate your ROI exactly.

Give us a call +31 (0)20 719 23 33

Turn your customers into fans with Steam-connect.

Steam-connect is the software platform for all your customer contact. As all channels are managed from a single screen, your employees can fully focus on what they do best. The contact with customers!

Would you like to read more about our implementation process? Download the flyer of Steam-connect customer contact software.

Download the flyer

This is customer contact software from Steam-connect.

Convenient & efficient

Steam-connect supports customer contact across all channels, inbound and outbound, in one screen and completely blended as you see fit.

Flexibel & fast

Anything you want, you can do yourself. No technical knowledge is required and our support staff are ready to help.

Clear

Steam-connect provides you with insight into the workload in the customer contact department, the effectiveness of your employees and the results of campaigns.

Never pay too much

With Steam-connect customer contact software, you only pay for what you use. Do you want to know how much your business would pay approximately? Request a quote.

Steam-connect has it all.

Our Steam-connect customer contact software offers you a wealth of possibilities. From inbound and outbound telephony, email, chat, SMS and WhatsApp, to social media such as Twitter and Facebook. You organise all your customer contact in the way that best suits your company. Interested in the costs? At Steam-connect, you only pay for what you use.

In- and outbound

Organise inbound and outbound telephony efficiently. For customer contact, but also for appointment scheduling, lead generation or database enrichment. Can be integrated with office telephony.

Social Media

Omnichannel Software goes beyond calls, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

SMS

SMS still has a very high open rate and gives your professionalism a boost. So it goes without saying that it is included in Steam Connect. Want to send a reminder of an appointment you made? No problem at all!

Email

Receive and answer all e-mail in the same screen as where other contacts are handled.

Chat

Live chat is one of the fastest emerging customer contact channels. With Steam-connect, you can easily add a widget to your customer’s website.

Web forms

Also handle customer contact forms quickly and easily without agents having to switch between screens and tools.

Callblending

Blending customer contact, regardless of channel, makes your service flexible and efficient. Do this, for example, on the basis of skills or campaign, whatever suits the job best.

API-integrations

With our API, you can connect your other packages to Steam-connect, such as your CRM or ERP solution. We also integrate with Salesdock as standard.

Monitoring

How busy is it, how effective are your agents and which campaign is the most successful? Steam-connect gives you insight into your entire contact centre.

… and all that in one single window. Want to know what it costs?

Request a quote

For call centres…

“We got along well immediately in the first meetings, our request and the offer of Codelogic fitted exactly and in no time it was arranged and installed. With Steam-connect, we can continue to grow.”

Bas Potjes, Roscom promotie

… inhouse call centres…

“The choice for uniformity in external contact centres has many advantages. For example, it has become easier to handle data collected in the sales process more efficiently.”

Collin Philips, Essent België