Everything your contact department needs.

Customer contact across all channels

Customer contact wherever and whenever you want

  • From home
  • Customer service
  • Webcare
  • Fundraising
  • Market research
  • Appointment planning

For every business with customer contact

Personal advice

Our consultants are happy to talk to you and calculate your ROI exactly.

Give us a call +31 (0)20 719 23 33
customer contact software

Turn your customers into fans with Steam-connect.

Steam-connect is the software platform for all your customer contact. As all channels are managed from a single screen, your employees can fully focus on what they do best. The contact with customers!

Would you like to read more about our implementation process? Download the flyer of Steam-connect customer contact software.

Download the flyer

This is customer contact software from Steam-connect.

Steam-connect has it all.

Our Steam-connect customer contact software offers you a wealth of possibilities. From inbound and outbound telephony, email, chat, SMS and WhatsApp, to social media such as Twitter and Facebook. You organise all your customer contact in the way that best suits your company. Interested in the costs? At Steam-connect, you only pay for what you use.

In- and outbound

Organise inbound and outbound telephony efficiently. For customer contact, but also for appointment scheduling, lead generation or database enrichment. Can be integrated with office telephony.

Social Media

Omnichannel Software goes beyond calls, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

Read more

SMS

SMS still has a very high open rate and gives your professionalism a boost. So it goes without saying that it is included in Steam Connect. Want to send a reminder of an appointment you made? No problem at all!

Email

Receive and answer all e-mail in the same screen as where other contacts are handled.

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Chat

Live chat is one of the fastest emerging customer contact channels. With Steam-connect, you can easily add a widget to your customer’s website.

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Web forms

Also handle customer contact forms quickly and easily without agents having to switch between screens and tools.

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Callblending

Blending customer contact, regardless of channel, makes your service flexible and efficient. Do this, for example, on the basis of skills or campaign, whatever suits the job best.

API-integrations

With our API, you can connect your other packages to Steam-connect, such as your CRM or ERP solution. We also integrate with Salesdock as standard.

Read more

Monitoring

How busy is it, how effective are your agents and which campaign is the most successful? Steam-connect gives you insight into your entire contact centre.

… and all that in one single window. Want to know what it costs?

Request a quote

For call centres…

“We got along well immediately in the first meetings, our request and the offer of Codelogic fitted exactly and in no time it was arranged and installed. With Steam-connect, we can continue to grow.”

Bas Potjes, Roscom promotie

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… inhouse call centres…

“The choice for uniformity in external contact centres has many advantages. For example, it has become easier to handle data collected in the sales process more efficiently.”

Collin Philips, Essent België

Essent logo

… and everyone else who is customer-oriented

“We can set up Steam-connect exactly as we want it. It’s intuitive and simple, so you can get started without any IT knowledge.”

Patricia Schra, Soleo Contact Centers

Soleo
Read the experiences of our customers
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M+
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GJ & partners
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What our customers say…

Klantgerichte organisatie met hoog service level

Sinds wij met Steam werken ervaren wij een prettig contact, hoog service level en up-to-date [...]
- Harmelen

TOP

Blij om al 6 jaar samen te werken met codelogic.
- Wommelgem

Handige tool waar alles mee kan

Ik ben een sales gedreven man en zeker geen techneut. Desondanks bouw ik volledig zelfstandig [...]
- Maasdam
3 customers rate us with a 9.7/10

Watch Steam-connect live?

Request a free demo or call us for more information.

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+31 (0)20 719 23 33

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