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  • 10 March 2022

    The global market for Virtual Reality and Augmented Reality is expected to reach $109.61 billion by 2026. Although VR and AR are most commonly used for games and entertainment, these figures show that we are likely to see these technologies in more industries. How about in customer contact?

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  • 21 February 2022

    With more than 2 billion daily users in 180 countries, […]

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  • 9 February 2022

    With so many people wanting to work from home, more and more companies are starting virtual call centres. What does it involve and how do you reap the benefits?

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  • 2 February 2022

    Do you have to break up with a customer now and then? Yes. Should you do so at the first sign of trouble? No. So how do you know when it is appropriate - and what steps to take?

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