Redefining Customer Contact Worldwide
Working together to optimise user experience
Mission and vision
In 2007, we came to the conclusion that the method of handling customer contact was far below the level for what was already available to new technologies. That is how the idea came about to use our experiences in the call center industry and software development to enable companies to improve their customer contact.
It could be different and it had to be different.
We believe that a customer should always be the focus of attention to every company. Without customers, a company has no right to exist. The contact with the customer must take place in a way that a customer expects.
Our goal is to support every company, worldwide, with smart tools in handling customer contact.
we offer companies a software platform with which they can efficiently handle multiple types of contact and have the opportunity to increase their customer experience.By continuing to innovate the platform and to keep pace with the developments in the market, we offer customers a future-proof service.
Steam works for you
Steam does exactly what you want it to do. You can keep track of your data, supervise your staff and monitor your processes: basic conditions for improved and more efficient customer contact. You have a clear view and can dedicate more to time to other matters that are equally important. With Steam you can improve the performance of your qualified staff and save costs.
And best of all: you don’t need an expensive consultant to do so!
Codelogic is ISO 27001 and ISO 9001 certified, which means you are assured of quality management for the entire process. ISO 27001 stands for information security and how to process information security with the purpose of ensuring the confidentiality, availability and integrity of information within an organization. With the ISO 9001 certificate, Codelogic guarantees the quality of its services.
The software is subdivided into several layers. This makes it very easy to grant every individual manager access to specific data. By organising the managers into different groups, you make sure they have access to that information which is relevant to them.
Agents are automatically directed to the screen where all your customer contact takes place. As a result, the working environments for managers and agents are completely separate, and stored data and contracts can only be retrieved by specific persons in your organisation.
A unique feature of Steam is the possibility to grant the organisations hiring you access to the working environment for managers. Depending on the arrangements you make with them, you can authorise them to log into Steam to view reports and monitor conversations between your agents and their own customers and prospects in real time. At all times, you are in control and in each case you can decide what level of transparency you offer.
Our team is always ready to help you
Day in, day out, these people are working on the future of customer contact. If you have any questions or comments, do not hesitate to contact us.