Corona has accelerated our digital lives and with it the customer experience. These are the customer experience trends for 2022.
By 2025, more than 75% of companies will abandon the NPS as a measure of customer service success, according to Gartner. We give you 3 reasons to ditch it in 2022.
As Jeff Bezos steps down as Amazon CEO, it's time to reflect on what he has done for the customer experience. As a business leader or CX manager, you can learn a lot from him.
The days when we worked massively in offices from 9 to 5 are over. Hybrid work is here to stay. But how do you keep home-working agents engaged?
In Steam-connect, you handle huge amounts of valuable customer data - an interesting target for cybercriminals. But how secure is Steam-connect?
Working as a call centre agent does not have the best reputation, but that is actually undeserved. After all, you have your luck in your own hands. You can read how to make it more fun in this blog.