The time when installing a simple virus scanner and an alarm on your premises was enough is over. Criminals pull all kinds of tricks to get at your data, and they will stop at nothing to do so.
The chance that criminals will physically come to your premises with a knob bag to steal customer data is not great; they were already working at home when we had not even heard of covid. The number of cyber burglaries is therefore skyrocketing; almost every day you can read in the newspaper about a company that can no longer access its data without first paying a hefty sum of money.
Recently Mediamarkt was the victim of a cyber attack and employees were unable to use computers in the shops.
If you haven’t arranged your online security properly, sooner or later it’s just going to happen to you. An absolute nightmare for every entrepreneur and you therefore want to do everything possible to limit the damage.
As a call or contact centre, you are a very interesting prey. You process a gigantic amount of data and it often involves sensitive personal data as well, so count your profits.
How secure is Steam-connect?
So there’s plenty of reason to keep focusing on security, and that’s exactly what we’re doing. We’re always working to make Steam-connect even more secure and to adapt it to the spirit of the times. In this blog, we’ll tell you exactly what we’re doing about Steam-connect security.
What about the security of Steam-connect in the data centre?
We store your data in a state-of-the-art data centre that meets the highest security standards and (ISO) certifications. For example, the data centre has tier 3+ security and is located above sea level.
With Tier 3 security, equipment replacement and maintenance can take place without downtime. Every component needed to support the IT environment can be shut down without impacting business processes. Tier 3 data centres are physically separated from other buildings and function solely as providers of data centre services.
So you can count on maximum reliability and performance.
How does Steam-connect access policy work?
Access to Steam-connect is protected by a range of security measures that you can implement yourself as required:
- You determine which user is allowed to log in at what time
- You can determine from which location users may log in by putting known locations on the IP whitelist. If an employee wants to login from a different location, this location needs to be added to the IP whitelist first. This way you can prevent logging in from unknown locations.
Logging into Steam-connect is done with a password. You can choose to use a passgrid, where the password is different every time. You can also set the password requirements by creating an access policy. You decide how complicated a Steam-connect password should be.Tip:
Make sure you set a strict password policy or choose a passgrid. Did you know that 123456 is still the most commonly used password
? More than one in 140 leaked passwords consists of this sequence of numbers. Too embarrassing for words actually.
To make access to Steam-connect even more secure, you can also choose to use two-factor authentication. This requires not only a password, but also a code that is sent to a predefined phone number, email address or an authenticator app at the time of login.
Is Steam-connect ISO 27001 certified?
Yes it is! Codelogic (the company behind Steam-connect) has an ISO27001 certification, a globally recognized standard in the field of information security. The goal of this certification is to secure the confidentiality, availability and integrity of information within the company.
This includes, for example, the protection of personal and company data and protection against hackers and burglary. With this certification, we also add an extra layer to the security of your customer data.
Outside the measures that are technically taken to keep your customer data safe, it is also very important to take good organizational measures. Did you know that the majority of digital break-ins are the result of human error? When your employees are more aware of the risks that certain technology entails, this reduces the chance of data loss and theft.
- Make clear agreements about password use. Make sure you use password managers and that everyone uses a unique password for each system. We use 1Password, one of the best and finest password managers;
- Discourage or prohibit local storage of data and take measures to prevent untrusted software and apps among employees;
- Make sure your employees are clear about how to deal with strange e-mails or suddenly functioning hardware;
- Make sure you install software updates on time;
- Train your employees to recognize (possible) data breaches and to immediately share them with a manager;
- Are you outsourcing your customer contact to an external call centre? Then make sure the external call centres work in your Steam-connect environment. This way, you keep control of your customer data and don’t have to share them with your call centre in any other way.