Home|Contact and call centre software

The most complete call centre software.

With Steam-connect call centre software, you can offer your customers a comprehensive package of services. And that goes beyond just outbound telephony.

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Home|Contact and call centre software

The most complete call centre software.

With Steam-connect call centre software, you can offer your customers a comprehensive package of services. And that goes beyond just outbound telephony.

Request demo
Download the flyer

Call centre software,
the features:

With our Steam-connect call centre software, the possibilities are endless. Effortlessly handle inbound and outbound telephony, reply to email, chat, SMS and WhatsApp. No channel is left unattended and all in the same screen.

Create campaigns easily

Creating or managing a campaign is easy and versatile with Steam-connect. You can easily do it yourself. This includes scripting, processing new address files and deduplicating addresses. You can also easily create result codes at campaign level yourself, without the need for a programmer. Linking an IVR, calendar, mail merge and a master database are also possible.

Calendar and travel time optimisation

In Steam-connect you have your own agenda environment that can be connected to Microsoft Exchange, Google and Office365. The schedule can be expanded with travel time optimisation. Appointments are planned efficiently and travel time is taken into account. Uniquely, the agent can, where necessary, deviate from the standard appointment duration (defined by you).

Extensive reporting module

To measure is to know and to guess is to miss. Yet for many companies, measuring is still difficult. Steam-connect’s extensive reporting module allows you to present all data the way you want to. If you’ve created a report format, use it to measure something else as well. Standard reports are included, and it is of course possible to expand the package.

Call centre software: what does it cost?

With us, you only pay for what you use, which is fair. The system is set up in such a way that you can leave your IT department in peace and your agents suddenly move a lot more time in the same time. What more could you want?

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Steam-connect call centre software in practice?

Request a demo or call us for more information.

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+31 (0)20 719 23 33

Easy to use

Steam-connect call centre software is easy for any agent to use. They have one screen where all forms of customer contact are handled.

Schedule management & planning

Optimising staffing levels within a contact or call centre can be quite a challenge. By using the scheduling module of Steam-connect software for call centres, you can schedule agents in and out in a very user-friendly way, without it taking much time.

Saving costs

By efficiently offering customer contact to the right employee, costs are saved. In addition, more customer contact is handled and made transparent in the management module. And best of all, you only pay for what you actually use.

‘All the functionality I was looking for has been built into Steam-connect by default’.

I have seen many systems in my career and they cannot do what Steam-connect can do. Setting up a new campaign takes no more than a few hours. We can switch quickly, easily add fields or result codes, adjust campaign flows and apply segmentations to the address database. All this contributes to a deeper and more qualitative follow-up. All the functionalities I was looking for are built into Steam-connect as standard.  ‘

Geoffrey Peytier

Best Next Contact

‘With Steam-connect there is room for further growth of our company’.

‘When we started in telemarketing, we thought we could manage with an Excel sheet and a couple of Nokias with headsets. Within two days we had come round to this idea and started looking for a real solution. We soon found it in Steam-connect. It immediately worked for us during our first meeting. Our request and offer fitted perfectly and we had it installed in no time. Steam-connect enabled us to get straight to work and there is also room for further growth’.

Bas Potjes

Roscom promotie

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Watch Steam-connect live?

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+31 (0)20 719 23 33