You take care of your own customer contact
Many companies take care of their own customer contact on a helpdesk, sales department or reception. The tasks of these departments are not that different from the tasks of a contact centre or cal centre.
If you handle your own customer contact:
- you need to handle customer contact efficient.
- you always want to be available.
- you always want to be available on all channels.
- will you be working on the right customer experience by making sure your customer contact is handeled perfectly.
Steam-connect offers your employees a user-friendly environment so they can handle your customer contact efficiently.
why Steam-connect call centre software
Easy of use
Steam is easy to use for all your staff. It provides a single environment in which your staff can deal with all forms of customer contact. You can manage all parts of the system to make sure customer contact is carried out efficiently.
Multi channel customer contact
By using different customer contact methods, the company offers customers the flexibility to use any channel. Steam-connect makes sure all channels can be handled in one screen. Your employees can descide how they contact the customer.
Easy campaign set up
Despite the numerous options, creating and managing campaigns is easy. Creating and managing campaigns is easy in Steam. Without having to rely on an IT specialist, you can edit scripting, process new address files, deduplicate addresses, sort result codes at the campaign level and much more.
Agenda and travel time optimisation
Steam provides you with a personal agenda module which you can link to Microsoft Exchange, Google en Office365. The standard functions can be expanded with a scheduler that optimises travel time between appointments. Journeys are taken into account and appointments are scheduled efficiently. A unique feature is the possibility for an agent to ignore the standard appointment time (set by you) if the circumstances require so.
Comprehensive reports module
Make your figures talk. Many organisations still face difficulties when trying to interpret their own facts, figures and statistics. Our broad reporting module allows you to present your data according to your own design. Once you have established a report format, you can store it for later use in other projects. Steam provides standard reports and the range of formats can, of course, be extended.
By efficiently presenting contact tasks to the appropriate agent, you can reduce costs and complete more contact actions and present an overview of the results in the management module. And of course, you only pay for what you use.
What our customers have to say about Steam
“With Steam we are even more efficient and customer-friendly!”
“Steam continues to develop and adapts to the ever-changing and dynamic world of customer contact.”
@Soleo Contact Centers
“We give Steam a well-deserved 8 out of 10!.”
Hugo van Marlen
A complete package
Steam offers endless possibilities. Besides inbound and outbound phone calls, it can handle email, chats and video chats, sms and WhatsApp messages, and even your presence on social media such as Twitter en Facebook: Steam enables you to organise your customer contact in the way that best suits you.
Using Steam to set up your inbound call system means innovation and, of course, increased efficiency.
You need to design a system for outbound calls. From now on you can use smart functions provided by Steam.
Blending all your customer contact operations will make your organisation flexible and efficient.
Steam can manage all your incoming and outgoing emails.
Chats with customers and ensuring they have a positive experience when dealing with your organisation is also possible with Steam.
With Steam you can send SMS messages to serve as reminders of appointments.
Communicating over different social media is fully integrated in Steam-connect. For example: Twitter, Facebook Messenger, Whatsapp, Instagram en Pinterest.
Steam enables you to gain insight into your customer contact processes and keep track of the resulting output.
A standard Application Programming Interface allows you to link third-party software to Steam. Consider the costs