Soleo Contact Centers is located in the De Leeuwenbrug office complex in Deventer, which is strategically situated next to the train station and within walking distance of the historic city centre. Here, companies can outsource their customer contact, but also the implementation of loyalty programmes, sales & marketing campaigns and debtor management. It is already the third location for the company, which was founded in 2008 and has achieved impressive growth through hard work in recent years. Client director Patricia Schra calls it a team effort and sees the technical support of customer contact platform Steam as an essential part of it.
The cheerful Schra is clearly satisfied with Steam, Codelogic’s customer contact platform that has been an integral part of Soleo’s business since 2010. It is applicable to clients of different sizes, which is ideal for the people from Deventer. “We offer our small clients with a handful of phone calls per day the option to place their customer contact in a team that looks after several companies. However, this means that our employees must immediately know for whom they are acting. Steam makes it possible for the right company-specific information to appear on the screen as soon as the phone rings. This often includes frequently asked questions, so that the employee can handle the customer request as well and as quickly as possible.”