Home|Functionalities

The features of Steam-connect.

Steam-connect is the most advanced customer contact software today. And together with our users, we make it a little better every day.

Request demo
Download the flyer
Home|Functionalities

The specs of Steam-connect.

Steam-connect is the most advanced customer contact software today. And together with our users, we make it a little better every day.

Request demo
Download the flyer

What to expect
of Steam-connect?

Steam-connect is going to make you money. Guaranteed.

With us, you only pay for what you use, which is very fair. The system is designed so that you can leave your IT department alone and your agents suddenly move a lot more time in the same time. What more could you want?

What does it cost?
0
Years of experience
0+
Users
0
Active countries

Want to see Steam-connect’s features in practice?

Request a demo or call us for more information.

Request demo
+31(0)20 719 23 33

Calendar synchronisation

Connect your calendar like a pro:

  • Microsoft Exchange, Office 365 & Google Calendar

  • Outlook for visit reports

  • Reserve space for travel time between your appointments

  • Third party access

  • Set a maximum number of appointments

Workforce management

Manage all your agents:

  • Comprehensive human resources management

  • Notifications of important events

  • Document management

  • Holiday and sickness registration

  • Scheduling module & payroll preparation

Call
recording

The default in the software:

  • Integrated call recordings

  • We keep it for two months by default, but a longer period is possible

  • Optional: copy the recordings to your own location using SFTP

Steam-connect
API

Integrating makes one desire:

  • Full API

  • SOAP support

  • Custom connection? We support you

All the functionality I was looking for is built into Steam Connect by default’.

I’ve seen a lot of systems in my career that can’t do what Steam Connect can do. Setting up a new campaign takes no more than a few hours. We can switch quickly, easily add fields or result codes, adjust campaign flows and segment the address database. All this contributes to a deeper and more qualitative follow-up. All the functionalities I was looking for are built into Steam-connect as standard. ‘

Geoffrey Peytier

Best Next Contact

With Steam-connect there is room for further growth of
our company’.

‘When we started out in telemarketing, we thought we’d get by with an Excel sheet and a couple of Nokias with headsets. Within two days we changed our minds and started looking for a real solution. We soon found it in Steam-connect. It worked Steam-connect enabled us to get straight down to business and there is also room for further growth.

Bas Potjes

Roscom promotie

Read the experiences of our customers

Safety
first

We do it safely or we don’t do it.

  • We are ISO 9001 & 27001 certified

  • Reliable hosting via Telecity Amsterdam

  • Network management via Uniserver

  • Your data is stored in the Netherlands and we make a double backup every day.

  • MS Clustered SQL server, which meets the highest security requirements

Available anywhere, anytime

Steam-connect is web-based and that has advantages:

  • No need for your own servers, telephone exchange or technical staff

  • Always access to the latest updates

  • Uptime of 99,98%

  • You can work where and when you want with Steam-connect

  • Monitoring via mobile devices

External
services

We use a number of great external services:

  • Postal code check

  • Email check

  • IBAN-check

  • Social Media Trending

  • Signature mail

  • Travel time calculation

We are here for you 24/7

Can’t figure it out? Support is ready for you.

  • Regular support from 8.30 a.m. to 5 p.m.

  • Free 24/7 emergency service

  • Available by phone, email or chat

  • We provide free weekly training

  • Consultancy, customisation and campaign building on request

The benefits of Steam-connect.

We have compared the benefits of Steam-connect with other customer contact solutions.

Steam-connect klantcontact software
  • Implementation within two days
  • Scaling up? You can do it immediately
  • Omnichannel
  • No ICT knowledge required
  • Available 24/7
  • Free support
  • Respons via telefoon, chat, email & social media
  • 100% SaaS
  • Working from home possible
  • Consumption charged per day
  • Total freedom of contract
  • Free updates
  • Available in 5 languages by default

Third party software

  • Implementation takes at least one month
  • Scaling up is done on demand
  • Single channel
  • Help needed from ICT department
  • Available only during office hours
  • You will pay for support
  • Respons via email
  • On-premise of via VPN tunnels
  • Working from home often not an option
  • Price per installed workstation
  • Contract of at least one year
  • Paying for updates
  • Additional languages on request
This is how the implementation works

Request a free demo:

Watch Steam-connect live?

Request a no-obligation demo or call us for more information.

Free demo
+31(0)20 719 23 33