News

November 15 – office closed from 12 pm 1 November 2019 - At Codelogic we are constantly optimizing our services. Key to this is working together as a team to provide a perfect service to our customers. After all, we achieve success ...
Best Next Contact focuses on outbound 9 September 2019 - Since the beginning of the year, the area of customer service has been enriched with a new player. Best Next Contact was founded by Geoffrey Peytier with the ambition of ...
Future-proof thanks to a major update 27 May 2019 - Codelogic has recently invested a great deal of time and energy in continuing the development of its customer contact platform Steam-connect to be ready for the future. Up until now, ...
M+ Group — Doing more for the customer 28 February 2019 - At the end of February 2019, CustomerFirst published an interview with Steam-connect user M+ Group. During the interview, commercial director Dave Geukes and client manager Kris Bozic explain how they ...
Social media management crucial for customer satisfaction 4 February 2019 - While in the past customers frequently contacted a company by phone or email, nowadays social media are much more widely used. These are fast, readily accessible and cheap options for ...
Quality Contacts steps into the future with Steam 18 December 2018 - Quality Contacts is a company that offers a full range of contact centre services and is one of the medium-sized players in the industry. They handle incoming and outgoing customer ...
Improved customer experience through use of the chat channel 17 December 2018 - It is a long-known fact that chat is an important customer contact channel for call centres, contact centres and webcare departments. Research carried out in 2017 shows that 10% of ...
Steam helps Soleo realise its ambitions for growth 13 September 2017 - Contact Centers is housed in De Leeuwenbrug in Deventer, a business hub that is strategically located next to the train station and within walking distance of the historic city centre. ...
CONSUMIND won over by the flexibility of Steam 28 June 2017 - CONSUMIND B.V. devises and develops initiatives in the field of (personal) expenditure. The services provided by its 140 employees help consumers and organisations to make decisions about their daily budgets. ...

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