Codelogic, developer of Steam-connect customer contact software, has held the valuable ISO 9001 and ISO 27001 certificates since 2016. These certificates undergo an external audit every year and recertification takes place once every three years. In November 2020, the recertification was successfully passed. This means that Codelogic has shown that its quality management and information security are still in good order.
ISO 9001 quality management
ISO 9001 is the globally recognized standard in the field of quality management. With the ISO 9001 certification, Codelogic shows that it has integrated its quality management into its strategy and business processes. Thus, the quality of the entire process, from product development to customer satisfaction, is guaranteed.
ISO 27001 information security
ISO 27001 is a globally recognized standard in the field of information security. With this certification, Codelogic proves that the safety of its customers’ data has the highest priority and that all risks are properly covered. Codelogic thus complies with all requirements concerning information security and with the General Data Protection Regulation (AVG). Complying with laws and regulations Contact, call centers, and clients often exchange confidential information. The need for privacy and security is therefore great. If these companies want to comply with current laws and regulations, then this ISO certification is an absolute requirement. With Steam-connect, Codelogic is one of the few suppliers in the contact center industry that is certified for the entire business chain: from the data server to the Steam-connect software. If the client is also ISO-certified, we close the chain with the workplace included.