Home|Omnichannel|Chat

Chat live with your website visitors.

Chat is an integral part of customer contact and with good reason, because when done right it can boost your customer experience. Place a chat widget on your website and answer incoming questions via Steam-connect.

Request demo
Chat
Home|Omnichannel|Chat

Chat live with your website visitors.

Chat is an integral part of customer contact and with good reason, because when done right it can boost your customer experience. Place a chat widget on your website and answer incoming questions via Steam-connect.

Request demo
Chat

A chat that can be set up just the way you want it.

Use your corporate identity

The widget can be completely customised to your own corporate identity, such as colours and fonts. You decide where it appears on your website and you can even add a photo of the employee your customer is chatting with. Of course you can also use your own custom CSS.

Upload images & screenshots

Help your visitors by sending images or screenshots with your chat message. Or let your visitor send you an image.

Ask for feedback

Improve your customer experience by asking a visitor what he or she thought of your chat. With one push of a button they can tell you how they experienced your chat, allowing you to anticipate and improve it.

Multitasking like a pro

Of course, you don’t have to wait quietly for an answer during every chat session. While you are talking to your customer via your website, the other person asks a question via Facebook and you also receive an e-mail. Pretty efficient!

Chat 1

Chat is hugely popular, the figures don’t lie.

Did you know that 42% of internet users expect a chat feature on a website? On mobile, that figure is even 50%! Live chat has become the most important digital contact method for online customers, with a whopping 46% of customers preferring live chat, compared to just 29% for email and 16% for social.

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But Steam-connect can do much more.

See all features

Email

Receive and reply to all e-mail in the same screen as other incoming contacts

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Contact forms

Handle contact forms quickly and easily without switching between screens and tools.

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Social Media

Social media channels such as Twitter, Facebook, Whatsapp and Instagram are integrated in Steam-connect.

Read more >