Chat is an integral part of customer contact and with good reason, because when done right it can boost your customer experience. Place a chat widget on your website and answer incoming questions via Steam-connect.
The inbound email module in Steam-connect is easy to configure, no matter how many inboxes you have.
All in one screen
If you work with Steam-connect, your agents handle all contacts in the same screen, including your inbound email! If your customer calls you the next time or sends you a message, it will all arrive in the same system.
Personalisable
You can set a different signature for each mailbox and import folders.
Extensive reports
Measuring is knowing and guessing is missing. Create handy reports and be on top of the quality of your service. That way, you know exactly how your agents perform and how your customer service is doing.
