Social media software.

Social media: it is impossible to imagine our daily lives without them. And as a contact channel, they are also completely established. With social media software, you can easily have a presence on all channels and keep the peace and the overview.

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Increase your customer satisfaction with social media software.

All channels in one overview

Facebook, Twitter, WhatsApp, Instagram, Messenger and all your other contact channels come into the same system.

Increase your service level

Steam-connect’s social media software enables you to respond to incoming queries quickly and personally. This is a boost for your customer satisfaction.

Excellent collaboration

Steam-connect bundles all your customer communications in one system, ensuring that your agents are always up to date with the latest communications.

Multitasking like a pro

Because all messages arrive in one system, you can multitask perfectly. While you chat with your customer via your website, the other person asks a question via Facebook and you also receive an e-mail. Nice and efficient!

Fast customer contact is a breeze with the right software.

Having trouble keeping track of all your contact channels? With Steam-connect social media software, you can easily manage all your online customer conversations in one solution. Be where your customer is, integrate your socials, WhatsApp for Business and livechat on your website.

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But Steam-connect can do much more.

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Email

Receive and reply to all email in the same screen as other incoming contacts

Contact forms

Handle contact forms quickly and easily without switching between screens and tools.

Chat

With the chat module in Steam-connect, you can quickly answer your customers’ questions and increase your customer satisfaction.