Open position: Help desk assistant
Our support department in Beverwijk has an open position at the first-line help desk.
You will be working in close cooperation in a six-strong team. You will be answering our customers’ questions regarding our software. Typical situations include:
Explaining how to use existing functions in the software.
Analysing and uitzetten requests for custom-made solutions.
Providing support during system implementation stages.
In addition, you will be providing support in the sale of hardware, including computers, headsets and telephones.
As a member of the support team, you will be able to cooperate to provide an answer to all customer questions and you aspire to achieve maximum customer satisfaction.
Codelogic is looking for new team members who are eager to learn and enthusiastic about the fields of software and customer contact. We need people who are ready to develop along with the company and reach the top together.
Our new colleague
- has completed intermediate vocational education;
- has strong analytical skills;
- is fluent in written and spoken Dutch;
- has working knowledge of written and spoken English;
- has strong communication skills and is articulate;
- is flexible with regard to working hours and duties;
- is an enthusiastic team player.
Experience in the call centre sector is a plus. Codelogic is ambitious, flexible and customer-oriented. And we aim to find new team members who share these core values.
Codelogic is the dynamic and determined software company behind the Steam package.
Our vision is that Steam, as a multi-channel platform, offers its users the possibility to handle “customer contact” in a variety of ways with several means of communication. All methods can be put into action by a single user. Outbound calls or email replies can be assigned to agents, depending on their skills and the specific circumstances of the moment. Codelogic encourages its customers to participate in the development of the package, which helps to expand the service with new opportunities for them.
For Codelogic, innovation is an ongoing, never-ending process. By listening carefully to its customers, Codelogic aims to transform needs into new functions, making them available for all users of the platform. This generic availability means the system is readily scalable and capable of increasing your market share.
Send your application, along with your CV to Mr. Ronald Achtien. Email address: firstname.lastname@example.org