Steam customer contact software. Who is it for?
Steam is an online software package which is being applied successfully by call centres, contact centres and other customer service organisations. Can Steam be of use to you?
Would you like your sales department to perform better? Use Steam to increase your output by more than 400%.
Contact centres - call centres
Call centres and contact centres typically handle several kinds of customer contact for the companies that seek their services. Having the right tools is a fundamental prerequisite for success. Steam has been developed specifically to organise every detail of customer contact in the most efficient way. It allows you to blend contacts and design a contact centre according to your needs.
Customer relations department
Many companies have set up a tele-sales department or a customer relations department. Steam can help you to improve your sales performance. If you need to increase the number of appointments for your sales staff, you can use a sophisticated scheduler which can be set to sync with your own agendas.
You want to hire a contact centre
Are you an advertiser or do you need the services of a contact centre? With Steam you can manage your own campaigns and process data exactly as you require. You use your own Steam environment in which an external contact centre can carry out operations for you from their own facilities. You remain completely in control and your data are processed centrally.
