Does your company handle its own customer contact or do you have an own customer service or support department? With Steam-connect’s software, you can be reached through any channel and thus help your customer perfectly.
Do you have a call centre or contact centre and do you handle inbound and/or outbound customer contact? With Steam-connect you can achieve a return on investment of up to 400% on your telesales/telemarketing or customer retention activities. Easily expand your portfolio with other channels such as customer contact via chat, e-mail, web forms or social media.
Several call and contact centres often handle several types of customer contact for their clients. That’s why good tools are essential for all these forms of customer contact. Steam-connect allows you to organise all types of customer contact efficiently, blend customer contacts and design your call centre or contact centre exactly the way you want it.
Many companies manage their customer contact through their own telesales department, Customer Contact Center or customer service department. With Steam-connect, you can be reached at any time and through any channel. Want to make more appointments for your sales staff? Use the highly advanced scheduling system that synchronizes with your own calendars.
Do you outsource some or all of your customer contact, such as webcare, telesales or customer service? Then you can use Steam-connect to manage your own campaigns and all data in the desired manner. External facility call- or contact centres work in your environment. This gives you control over your campaigns, insight into performance and allows you to manage customer data.