Steam-connect is customer contact software used to great success by call centres, contact centres customer contact centres and advertisers, and is also very suitable for a wider range of businesses.
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Does your company have an in-house sales department? Achieve up to more than 400% extra return on your sales activity with Steam-connect.
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Does your company have its own customer service or support department? With Steam-connect you can provide effective support to your customers through all channels.
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Does your company work with external call centres? Use Steam-connect to keep control of your campaigns and your customers’ data.
These companies recommend Steam for day-to-day customer contact.
Can Steam be of use to you?
Contact centres and call centres
Contact centres and call centres often handle several types of customer contact for their clients. Proper tools are essential for all of them. With Steam-connect you can efficiently organise all forms of customer contact, blend customer contacts, and perform the set-up of your entire contact centre according to your own specific needs.
You take care of your customer contact yourself
Many companies manage customer contact for themselves with a telesales department, customer contact centre or their own customer service. With Steam-connect you can be reached at all times and through any channel. Would you like to get more customer appointments for your sales staff? Use the highly advanced scheduler system that synchronises with the ones you are already using.
You outsource all, or part of your customer contact activity
Do you outsource customer contact activities such as webcare, telesales or customer service? You can use Steam-connect to manage your own campaigns and all your data in the way you prefer. The external call or contact centres operate on your environment. This allows you to manage your customer data and gives you control over your campaigns and insight into performance.
